Climb Youth Therapy Ltd from Struggle to Strength TM
Document Status: Public Website Policy
Website Location: Policies & Information linked from the website footer and available on the website under resources)
Version: 1.0
Policy Owner: Climb Youth Therapy Limited
Designated Safeguarding Lead (DSL): Professor Christina Poulatova
Approved By: Director, Climb Youth Therapy Limited
Effective Date: [01/08/2026]
Review Date: 12 months from publication or sooner if legislation or guidance changes.
1. Introduction
Welcome to the website of Climb Youth Therapy Limited (“we”, “our”, “us”).
These Website Terms and Conditions govern your access to and use of:
By accessing or using this website, you confirm that you accept these Terms and Conditions and agree to comply with them.
If you do not agree to these Terms and Conditions, you should not continue to use this website.
2. About Us
Climb Youth Therapy Limited provides counselling and wellbeing services primarily for young people aged 15 to 25 years, together with support for parents and families where appropriate.
Registered Company Name
Climb Youth Therapy Limited
Company Number
[Insert Company Number]
Registered Office
[Insert Registered Office]
Website:
Email:
[General Email]
Telephone:
[Business Telephone]
3. Purpose of this Website
This website is intended to:
- provide information about our services;
- explain how counselling works;
- allow visitors to make enquiries;
- provide access to online appointment booking;
- provide information for parents, carers and professionals;
- publish policies and guidance;
- share educational resources relating to mental health and wellbeing.
Nothing on this website constitutes medical advice, legal advice or emergency mental health support.
4. Professional Services
Information published on this website is provided for general information only.
Viewing this website or contacting us does not create a therapeutic relationship.
A counselling relationship begins only after:
- suitability has been assessed;
- both parties agree to proceed;
- the appropriate consent documentation has been completed; and
- a Client Agreement has been accepted.
Separate terms apply to counselling services and will be provided before therapy begins.
5. Online Booking
Appointments may be requested through our online booking system.
Submitting a booking request does not guarantee an appointment.
Appointments are confirmed only once confirmation has been issued through our secure practice management system.
Booking, appointment management, online sessions, invoices and payments are managed securely through Konfidens.
Where Calendly is used to facilitate appointment scheduling, its use is also subject to Calendly’s own terms and privacy documentation.
6. Payments
Payments for counselling services are processed securely through Konfidens.
Climb Youth Therapy Limited does not store your payment card details.
Information regarding fees, cancellations and refunds forms part of the Client Agreement provided before therapy begins.
7. Online Counselling
Where counselling is delivered online, sessions will normally take place using the secure Konfidens platform.
Clients are responsible for ensuring they:
- have suitable internet access;
- use an appropriate device;
- participate from a private location wherever possible;
- take reasonable steps to protect their own privacy.
Further information is provided in our Online Therapy Agreement.
8. Emergency Situations
Climb Youth Therapy Limited is not an emergency service.
Our website should not be used to request urgent assistance.
If you or another person is in immediate danger, you should call:
999
If you require urgent mental health support, you should contact:
- NHS 111;
- your GP;
- your local Crisis Resolution Team; or
- attend your nearest Accident and Emergency Department where appropriate.
9. Acceptable Use
You agree to use this website lawfully and responsibly.
You must not:
- attempt to gain unauthorised access to the website or its systems;
- introduce viruses or malicious software;
- interfere with the operation of the website;
- misuse contact forms;
- submit false or misleading information;
- use the website for unlawful purposes.
We reserve the right to restrict access where misuse occurs.
10. Intellectual Property
Unless otherwise stated, all content on this website is owned by or licensed to Climb Youth Therapy Limited.
This includes:
- text;
- graphics;
- logos;
- branding;
- downloadable resources;
- policy documents;
- educational materials;
- website design elements.
These materials are protected by copyright and other intellectual property laws.
You may:
- view website content;
- print or download material for your own personal, non-commercial use.
You may not:
- reproduce;
- modify;
- distribute;
- publish;
- sell;
- commercially exploit
any website content without our prior written permission.
11. Educational Information
Articles, blogs, newsletters and downloadable resources are intended for educational purposes only.
They are not a substitute for individual counselling, medical advice, diagnosis or treatment.
If you have concerns about your mental health, you should seek appropriate professional advice.
12. Links to Other Websites
Our website may contain links to third-party websites for your convenience.
These links do not imply endorsement.
We are not responsible for:
- third-party content;
- availability;
- security;
- privacy practices;
- accuracy of information published by other organisations.
Visitors should read the privacy policies and terms of any third-party website they choose to visit.
13. Privacy and Cookies
Your use of this website is also governed by our:
- Privacy Policy;
- Young Person’s Privacy Notice;
- Cookie Policy;
- Confidentiality Policy.
These documents explain how personal information is collected, stored and protected.
14. Accessibility
Climb Youth Therapy Limited is committed to making its website as accessible as reasonably possible.
If you experience difficulty accessing any part of our website, please contact us.
We will make reasonable efforts to provide information in an alternative format where practicable.
15. Limitation of Liability
We take reasonable care to ensure the information on this website is accurate at the time of publication.
However, we do not guarantee that:
- all information will always be complete;
- content will always be current;
- the website will always operate without interruption;
- the website will be free from technical errors.
Nothing in these Terms excludes or limits liability where such exclusion would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
To the fullest extent permitted by law, Climb Youth Therapy Limited shall not be liable for indirect or consequential loss arising solely from the use of this website.
Nothing in these Terms affects your statutory rights.
16. Changes to this Website
We may:
- update website content;
- modify services;
- withdraw information;
- suspend website access;
- amend these Terms and Conditions
without prior notice where necessary.
The latest version will always be published on this website.
17. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising in connection with this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact Us
Climb Youth Therapy Limited
Registered Office:
[Registered Office Address]
Website:
Email:
[General Email]
Telephone:
[Business Telephone]
Related Documents
These Terms and Conditions should be read alongside:
- Privacy Policy
- Young Person’s Privacy Notice
- Confidentiality Policy
- Safeguarding Policy
- Cookie Policy
- Accessibility Statement
- Client Agreement (provided before therapy commences)
Website Summary
Using Our Website
By using the Climb Youth Therapy website, you agree to these Website Terms and Conditions.
Our website is designed to provide information about our counselling services, allow visitors to make enquiries and book appointments, and provide helpful resources for young people, parents and professionals.
Using our website does not create a counselling relationship. A counselling agreement only begins once both you and Climb Youth Therapy Limited have agreed to proceed and the necessary client documentation has been completed.
Please also read our Privacy Policy, Cookie Policy and Safeguarding Policy to understand how we protect your information and support your safety.