Climb Youth Therapy Ltd from Struggle to Strength TM
Document Status: Public Website Policy
Website Location: Policies & Information (linked from the website footer and available on the website under resources)
Version: 1.0
Policy Owner: Climb Youth Therapy Limited
Designated Safeguarding Lead (DSL): Professor Christina Poulatova
Approved By: Director, Climb Youth Therapy Limited
Effective Date: [01/08/2026]
Review Date: 12 months from publication or sooner if legislation or guidance changes.
1. Introduction
This Cookie Policy explains how Climb Youth Therapy Limited uses cookies and similar technologies when you visit our website:
It explains:
- what cookies are;
- why we use them;
- the types of cookies used on our website;
- how you can manage your cookie preferences; and
- your rights in relation to cookies.
This policy should be read alongside our Privacy Policy and Website Terms and Conditions.
2. What Are Cookies?
Cookies are small text files placed on your computer, tablet or mobile device when you visit a website.
Cookies help websites function correctly, remember your preferences and provide information about how visitors use a website.
Cookies cannot normally identify you personally on their own, but they may become personal data when combined with other information.
3. Why We Use Cookies
We use cookies to:
- ensure our website functions properly;
- improve website performance and reliability;
- remember your preferences;
- understand how visitors use our website;
- improve the user experience;
- support online appointment booking;
- measure website performance.
We only use non-essential cookies where you have provided your consent.
4. Types of Cookies We Use
Our website may use the following categories of cookies.
Strictly Necessary Cookies
These cookies are essential for the operation of the website.
Without these cookies, some parts of the website may not function correctly.
Examples include cookies used to:
- maintain security;
- remember cookie preferences;
- enable page navigation;
- protect against fraudulent activity.
These cookies do not require your consent.
Functional Cookies
Functional cookies allow the website to remember choices you make, such as language preferences or accessibility settings.
These cookies improve your experience but are not essential for the operation of the website.
They will only be used where appropriate consent has been obtained.
Analytics Cookies
Analytics cookies help us understand how visitors use our website.
The information collected is aggregated and used to help improve the website.
Examples may include:
- pages visited;
- time spent on pages;
- navigation routes;
- device type;
- browser information.
Analytics cookies do not normally identify individual visitors.
These cookies are only used where you have provided consent.
Performance Cookies
Performance cookies help monitor website performance and identify technical issues.
They enable us to improve reliability, speed and usability.
These cookies are only used with your consent where required.
5. Third-Party Cookies
Some parts of our website rely on carefully selected third-party services.
These providers may place their own cookies when you interact with their services.
At the time this policy was prepared, Climb Youth Therapy Limited uses or intends to use the following third-party services.
Calendly
Calendly enables visitors to book appointments online.
When you use Calendly, cookies may be placed by Calendly to:
- manage your booking session;
- remember booking preferences;
- improve scheduling functionality;
- maintain security.
The use of these cookies is governed by Calendly’s own privacy and cookie policies.
Google Analytics (if enabled)
If website analytics are enabled, Google Analytics may use cookies to help us understand how visitors use our website.
Information collected may include:
- pages viewed;
- session duration;
- device information;
- approximate geographic region;
- website performance.
We do not use Google Analytics to identify individual visitors.
Analytics cookies will only be activated after you have provided consent.
If Google Analytics is not implemented, this section should be removed before publication.
Website Hosting Provider
Our website hosting provider may use essential technical cookies required for the secure operation of the website.
These cookies support:
- website security;
- load balancing;
- system reliability.
Konfidens
Clients who access the secure Konfidens client portal may receive cookies that are necessary for:
- secure authentication;
- maintaining login sessions;
- secure messaging;
- online counselling sessions;
- appointment management.
These cookies are essential to the operation of the client portal.
The use of these cookies is governed by Konfidens’ own privacy documentation.
6. Managing Your Cookie Preferences
When you first visit our website, you will be presented with a cookie banner.
You may choose to:
- accept all cookies;
- reject non-essential cookies; or
- customise your cookie preferences.
You can change your preferences at any time by selecting the Cookie Settings link available on our website.
Most web browsers also allow you to:
- block cookies;
- delete cookies;
- receive notifications before cookies are stored.
Please note that disabling essential cookies may affect the functionality of parts of the website.
7. Cookie Consent
We comply with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR.
Except where cookies are strictly necessary for the operation of the website, we will ask for your consent before placing cookies on your device.
Your consent may be withdrawn at any time by changing your cookie preferences.
8. Do Cookies Collect Personal Information?
Some cookies may collect information that is treated as personal data under UK GDPR.
Where this happens:
- the information will be processed in accordance with our Privacy Policy;
- appropriate safeguards will be applied; and
- your rights under data protection law will continue to apply.
9. Changes to This Cookie Policy
We may update this policy from time to time to reflect:
- changes in legislation;
- updates to our website;
- changes to third-party providers;
- improvements to website functionality.
The latest version will always be published on our website.
10. Contact Us
If you have any questions about our use of cookies, please contact:
Climb Youth Therapy Limited
Website:
Email:
[Privacy Email Address]
Telephone:
[Business Telephone Number]
Related Documents
This Cookie Policy should be read alongside:
- Privacy Policy
- Young Person’s Privacy Notice
- Confidentiality Policy
- Website Terms and Conditions
- Accessibility Statement
Appendix A – Summary of Cookies Used
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Enables the website to function securely and correctly. | No |
| Functional | Remembers preferences and improves usability. | Yes |
| Analytics | Measures website usage and performance. | Yes |
| Performance | Helps improve website speed and reliability. | Yes |
| Third-Party (Calendly) | Supports appointment booking. | Yes (unless strictly necessary for the booking function) |
| Third-Party (Konfidens Client Portal) | Supports secure login and client portal functionality. | No (where strictly necessary) |
Appendix B – How to Control Cookies
You can manage cookies by:
- using the cookie banner when you first visit our website;
- changing your preferences through the website’s Cookie Settings;
- adjusting your web browser settings; or
- deleting previously stored cookies from your browser.
Please be aware that disabling some cookies may affect the functionality of our website.
Website Cookie Notice (Short Version)
We Use Cookies
Our website uses cookies to ensure it works properly, improve your experience and help us understand how visitors use our website.
Some cookies are essential and cannot be switched off. Others, such as analytics cookies, will only be used if you choose to accept them.
You can change your cookie preferences at any time using the Cookie Settings link available on our website.
For more information, please read our full Cookie Policy.