Climb Youth Therapy Ltd from Struggle to Strength TM
Document Status: Public Website Policy
Website Location: Policies & Information (linked from the website footer and available on the website under resources)
Version: 1.0
Policy Owner: Climb Youth Therapy Limited
Designated Safeguarding Lead (DSL): Professor Christina Poulatova
Approved By: Director, Climb Youth Therapy Limited
Effective Date: [01/08/2026]
Review Date: 12 months from publication or sooner if legislation or guidance changes.
1. Introduction
Climb Youth Therapy Limited is committed to making its website and online services accessible to as many people as reasonably possible.
We believe everyone should be able to access information about our services, regardless of age, disability, health condition, technology or personal circumstances.
Accessibility is an important part of our commitment to equality, inclusion and person-centred care.
This Accessibility Statement explains the steps we are taking to improve accessibility, the standards we aim to meet and how you can contact us if you experience any difficulties using our website.
2. Our Commitment
We are committed to providing a website that is:
- easy to navigate;
- written in clear, plain English;
- compatible with modern browsers and devices;
- usable with assistive technologies where reasonably practicable;
- regularly reviewed and improved.
We recognise that accessibility is an ongoing process and will continue to improve our website as technology and best practice evolve.
3. Accessibility Standards
Our aim is for the Climb Youth Therapy website to conform, as far as reasonably practicable, with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.
These internationally recognised standards help ensure websites are accessible to people with a wide range of disabilities, including those affecting:
- vision;
- hearing;
- mobility;
- speech;
- cognition;
- learning;
- neurological conditions.
Where full compliance is not immediately achievable, we are committed to making continuous improvements.
4. Accessibility Features
The website has been designed with accessibility in mind.
Features include, where applicable:
- clear page structure and headings;
- consistent navigation;
- plain English content;
- descriptive page titles;
- meaningful link text;
- keyboard navigation support;
- responsive design for mobile, tablet and desktop devices;
- sufficient colour contrast;
- resizable text using standard browser controls;
- alternative text for informative images;
- forms designed to support accessibility;
- compatibility with commonly used screen readers where reasonably practicable.
5. Accessible Content
We aim to ensure that our information is presented in a way that is easy to understand.
This includes:
- avoiding unnecessary jargon;
- explaining technical or clinical terms where appropriate;
- using short paragraphs and logical headings;
- presenting important information clearly;
- providing downloadable documents in accessible formats wherever reasonably practicable.
6. Online Counselling Accessibility
Climb Youth Therapy Limited delivers online counselling through the secure Konfidens platform.
Clients should ensure they have access to:
- a suitable internet connection;
- a compatible device;
- a private environment for therapy.
If you require reasonable adjustments to enable you to access online counselling, please let us know before your appointment.
Where reasonably practicable, we will work with you to identify suitable adjustments.
7. Reasonable Adjustments
We recognise that different people have different needs.
Depending on individual circumstances, reasonable adjustments may include:
- providing information in alternative formats;
- allowing additional time to complete forms;
- adapting communication methods;
- arranging appointments that better meet accessibility needs;
- discussing individual support requirements before therapy begins.
Requests for reasonable adjustments will always be considered individually.
8. Third-Party Services
Some parts of our website rely on trusted third-party services, including:
- Konfidens (client portal, appointments, secure messaging and online counselling);
- Calendly (appointment scheduling, where used).
Although we select providers carefully, we cannot guarantee the accessibility of third-party platforms that are outside our direct control.
If you experience difficulties using a third-party service connected with our website, please contact us. We will do our best to provide an alternative method of accessing our services where reasonably possible.
9. Browser Compatibility
Our website is designed to work with current versions of the major web browsers, including:
- Google Chrome;
- Microsoft Edge;
- Mozilla Firefox;
- Apple Safari.
The website is also intended to function on commonly used smartphones, tablets and desktop computers.
10. Reporting Accessibility Problems
If you experience difficulty accessing any part of our website, we would like to know.
Examples might include:
- inaccessible documents;
- problems navigating pages;
- difficulties using forms;
- colour contrast issues;
- content that is difficult to understand;
- compatibility problems with assistive technology.
Your feedback helps us improve the accessibility of our website.
11. Contact Us
If you require information in another format or wish to report an accessibility issue, please contact:
Climb Youth Therapy Limited
Website:
Email:
[Accessibility Email Address]
Telephone:
[Business Telephone Number]
Postal Address:
[Registered Office Address]
We aim to acknowledge accessibility enquiries within five working days and will make reasonable efforts to provide an appropriate response as quickly as possible.
12. Equality and Inclusion
Accessibility forms part of our wider commitment to equality, diversity and inclusion.
We are committed to ensuring that no individual is disadvantaged because of:
- disability;
- age;
- race;
- religion or belief;
- sex;
- gender reassignment;
- sexual orientation;
- pregnancy or maternity;
- marriage or civil partnership; or
- any other protected characteristic recognised under the Equality Act 2010.
13. Continuous Improvement
Accessibility is reviewed as part of our ongoing website governance.
We will periodically:
- review website accessibility;
- monitor user feedback;
- improve downloadable documents;
- update website content;
- consider changes to recognised accessibility standards.
Where improvements are identified, we will implement them as part of our website development programme.
14. Changes to this Statement
This Accessibility Statement may be updated to reflect:
- changes to our website;
- changes to accessibility standards;
- improvements in technology;
- changes to our services.
The latest version will always be available on our website.
15. Related Documents
This statement should be read alongside our:
- Privacy Policy
- Cookie Policy
- Website Terms and Conditions
- Safeguarding Policy
- Confidentiality Policy
- Complaints Policy
Website Accessibility Summary
Accessibility at Climb Youth Therapy
We want everyone to be able to use the Climb Youth Therapy website and access our services with confidence.
Our website has been designed using recognised accessibility principles, with clear language, straightforward navigation and responsive design to make information as easy as possible to access.